WHY PEOPLE FAIL ON THEIR JOB?
Several national tests have revealed the following startling statistics about why people fail on the job :
20% improper training, poor job skills.
15% poor verbal and written communications skills.
15% poor or problematic boss or management.
50% negative attitude.
You can have a 50% better chance for success, at anything you do, if you start with the simple understanding that : quality performance starts with a positive attitude !.
What determines effective communication ?
30% your ability to listen.
20% your ability to respond.
50% your attitude.
Half of your success is determined by your positive attitude.
(sumber : Jeffrey Gitomer’s Little Gold Book of YES!Attitude)